Common questions about HelloX Feedback

Clear answers about where the product fits, what it does, and when another tool may be a better choice.

Product information reviewed .

How does HelloX Feedback work on a website?

Open Feedback and marking starts immediately. Click the exact part of the page, choose Problem, Idea, or Question, add a short note, and submit the visual context.

Do people need a Delivery Hub account to submit feedback?

No. Anonymous submission does not require an account. In authenticated mode, the host website verifies identity; that still does not grant Delivery Hub membership or access.

Who can review and manage submitted feedback?

The project team reviews, triages, and follows up inside Delivery Hub according to its project access. Reporter eligibility remains separate from project membership.

A good fit when

  • Client portals, websites, and web apps that need feedback in context
  • People who want to point at the exact page area instead of writing a long explanation
  • Delivery teams that want screenshots, page context, and comments kept together

Consider another tool when

  • Granting reporters Delivery Hub membership or project access
  • A generic public help desk with no project-delivery workflow
  • Collecting feedback from websites that have not approved the exact integration origin